Welcome to tierrabellafashion.com. We value every customer’s shopping experience and are committed to providing a clear and reasonable return and refund policy. This policy applies to items purchased through tierrabellafashion.com.
- Conditions for Return Requests
If you wish to return an item, please contact us within 30 days of receiving your order. Returned items must be unused, unwashed, and undamaged, and should, whenever possible, include their original packaging and any accompanying accessories.
In the event of quality issues, damage during transit, or receipt of an incorrect item, please contact us promptly and provide your order details along with relevant photographs so that we may verify the issue and assist you.
- Return Process
Please submit your return request via the “Contact Us” page on tierrabellafashion.com, including your order number, the reason for the return, and any relevant details. Once we receive your request, we will review the information and provide instructions on the next steps for returning the item.
Please do not return any items before receiving official return instructions, as doing so may delay the processing of your return.
- Return Shipping Costs
If the return is due to a quality issue, damage during transit, or an incorrect item being sent, we will cover the reasonable return shipping costs.
If the return is for personal reasons, the customer is generally responsible for the return shipping costs. Specific arrangements will be determined based on the outcome of our review and applicable laws.
- Refund Processing
Once a returned item has been verified as eligible for a refund, we will initiate the refund process. Refunds are typically processed within 3–5 business days of our receipt and inspection of the returned item and will be credited back to the original payment method.
The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank or payment service provider. The refund amount and any associated costs will be determined based on the specifics of the order, our refund policy, and applicable laws.
- Ineligible Returns
We may be unable to accept returns for items that have been used, washed, or damaged, or that are otherwise rendered unsalable due to the customer’s actions, except where otherwise required by applicable law. These terms do not limit any rights you may have under law—such as the right to return an item, receive a refund, or exercise other consumer rights—in the event that a product is defective.
- Exchange Policy
If you wish to exchange an item, please contact us first to confirm eligibility and check stock availability. Exchange requests will be processed based on the condition of the item, current inventory, and applicable policies.
- Contact Us
If you have any questions regarding the return, refund, or exchange process, please reach out to us. Please include your order number and a description of the issue so that we may assist you as efficiently as possible.
Company:
Tierra Bella Fashion LLC
Address:
1973 Bayswater Dr, Columbus, OH 43235
Email:
cs@tierrabellafashion.com
Phone:
3802403123
Thank you for choosing tierrabellafashion.com. We are committed to providing you with clear and convenient after-sales service.